Our standard tutoring sessions are **60 minutes (one hour)** long. We find this duration is optimal for deep focus without causing burnout, ensuring the highest learning efficiency for IB students. Longer sessions can be arranged upon request.

The cost per session depends on the package you purchase. Individual hour prices are lower when purchased as part of a larger package. Please view our **Packages page** for current pricing tiers and discounts.

Yes! Our expert tutors are highly experienced in guiding students through the complexities of **Internal Assessments (IAs), Extended Essays (EE), and all Coursework**. We provide structural advice, planning, source evaluation, and feedback to ensure your work meets the highest IB criteria.

We offer a **Tutor Match Guarantee**. If you feel your tutor is not the perfect fit for any reason, simply contact our support team. We will facilitate a smooth transition to a new, fully vetted IB expert at no extra charge, based on your feedback.

You can cancel or reschedule a session through your student portal or by contacting us directly. We require **at least 24 hours' notice** for cancellations to avoid being charged for the session. Please refer to our official cancellation policy for full details.

While our core expertise is the **International Baccalaureate (IB) Diploma Programme**, many of our tutors are also qualified to teach high-level **A-Level** or **GCSE** subjects. Please contact us with your specific subject requirements, and we will confirm tutor availability.

First, purchase a tutoring package. Then, log into your student dashboard where you can view your assigned tutor's availability and book sessions directly into their calendar at a time that works for you.

We only hire highly qualified IB experts, examiners, and experienced teachers. If you meet our strict criteria, please visit our **Careers** page and submit your resume and cover letter. We will be in touch if your profile matches our current needs.

We offer Starter (5 hours), Standard (10 hours), and Comprehensive (20+ hours) packages. Each package includes access to our expert tutors, personalized session notes, and digital resources. Larger packages include a greater discount per hour.

If you need help with a single assignment or exam prep, the Starter Package is best. For consistent, weekly support throughout a term, the Standard Package is recommended. For full academic overhaul, choose a Comprehensive package. You can always start small and upgrade later.

'Flexible Credit' means your purchased hours do not expire after a short period. Your credit stays on your account for 12 months, allowing you to use your sessions whenever you need them—weekly, bi-weekly, or during intensive revision periods.

When you refer a friend who purchases their first package, both you and your friend receive a £50 credit applied to your respective accounts. This is our way of saying thank you for expanding the IB Demystified community!

Your referral credit is automatically applied to your next package purchase or session booking, reducing the total amount due. You will see the credit deduction when you check out.

The Urgent Tutor Matching Fee (typically £25) is an optional fee applied when you require a tutor to be matched and sessions to begin **within 48 hours**. This fast-tracks our vetting process to meet immediate deadlines.

All purchased credits (session hours) are valid for **12 months** from the date of purchase. This gives you plenty of time to plan your tutoring schedule around your academic calendar.

The Total IB Success Plan is our most comprehensive option, including a high volume of tutoring hours, unlimited access to proprietary study resources, priority tutor matching, and regular academic progress reports.

Yes, we offer flexible payment options, including the ability to pay for larger packages in interest-free bi-weekly installments through our payment partner. See question 20 for more details.

The Strategy Session is a crucial 30-minute meeting where your tutor assesses your learning style, academic goals, current challenges, and develops a personalized study plan focused on maximizing your IB points.

Getting started is easy: 1) **Choose your package**, 2) **Complete the payment**, 3) **Book your first session** (or strategy session) through your student portal, and 4) **Meet your expert tutor!**

This option is available at checkout for larger packages. You pay the first installment immediately, and the remaining three are automatically charged every two weeks until the package is fully paid, with absolutely no interest.

Yes! As soon as your first installment is successfully processed, your hours are immediately credited to your account, and you can begin scheduling lessons with your tutor right away.

If you run out of hours before your next installment is due, you have two choices: you can manually pay the next installment early to unlock the next batch of hours, or you can purchase a small top-up package.

Yes, you can pay off the remaining balance of your plan at any time through your payment partner portal. This will close your installment plan and immediately give you access to all remaining purchased hours.

You can manage your payment schedule, view past transactions, and see future installment dates by logging into the payment partner portal, the link to which was provided in your initial confirmation email.